Dyotha essentials is committed to providing our customers with high-quality Ayurvedic cosmetic products and exceptional service. We understand that there may be times when you need to cancel or return an order. This policy outlines the guidelines for cancellation and refunds for purchases made on www.dyotha.com

Order Cancellation

You may cancel your order free of charge any time before your order ships. To cancel an order, please contact us by email at [email protected] as soon as possible. We will do our best to accommodate your request.

Order Returns and Refunds

We accept returns for unopened, unused, and undamaged items within 10 days of delivery. To initiate a return, please contact us by email at [email protected] to obtain a Return Merchandise Authorization (RMA) number. You will need to provide your order number and reason for return. Once we receive your request, we will send you instructions on how to return the items.

Conditions for Return and Refund

• Items must be returned unopened, unused, and undamaged in their original packaging.
• Items must be returned with all tags and labels attached.
• A copy of the original packing slip must be included with the return.
• Items must be returned within 10 days of delivery.

Return Shipping Costs

• You will be responsible for the cost of returning the items.
• We recommend that you return items with a tracking number and insured shipping. We are not liable for lost or damaged packages during return shipment.

Refunds

• Once we receive your returned items and verify that they meet the conditions for return, we will issue a full refund to the original payment method used for the purchase.
• Please allow up to 10 business days for your refund to be processed.

Non-Returnable Items

• Opened or used items
• Items that are damaged or not in their original packaging
• Items without tags or labels
• Items returned after 30 days of delivery

Exceptions

We reserve the right to make exceptions to this policy on a case-by-case basis.

Contact Us

If you have any questions about this Cancellation and Refund Policy, please contact us by email at [email protected]