This Return & Refund Policy outlines how Dyotha Essentials facilitates returns, refunds, and replacement requests in coordination with third-party sellers on our platform. Returns may be requested if: You received a damaged, expired, or defective product The product delivered is materially different from the description The seal or packaging was tampered with during delivery For AYUSH-labeled medicines, hygiene-sensitive items, and perishables, returns may not be accepted unless legally mandated. You must raise a return or refund request: Within 48 hours of delivery for damaged or expired products Within 3 calendar days for incorrect or misrepresented items Requests raised after this period may not be eligible. You can initiate your return or refund via: Your Dyotha Essentials account dashboard Emailing [email protected] with your order ID, images of the issue, and a brief explanation Our team will acknowledge your request within 48 business hours. Dyotha Essentials facilitates the return/refund process, but final decisions rest with the seller, who is responsible for: Verifying product complaints Approving or rejecting refund claims Coordinating pickup or replacement where applicable Dyotha Essentials may intervene only if the seller fails to respond within the specified timeline. Once approved: Refunds to source payment method (UPI, net banking, etc.) may take 5–7 business days For failed or delayed refunds, write to [email protected] COD refunds may be processed via bank transfer or wallet credit, based on your preference. Products not eligible for return include: AYUSH medicines and therapeutic items Personal hygiene products (e.g., oils, creams, supplements) Opened or consumed items Custom kits, bundles, or trial packs Final eligibility is subject to the individual seller’s category and regulatory norms. If your refund is denied by a seller and you believe it to be unjustified: You may raise a grievance via email [email protected] Dyotha Essentials will review and may escalate to the seller or intervene as per fallback liability norms For any return, refund, or dispute-related queries, reach us at:1. Purpose
2. Eligibility for Returns
3. Timeframe for Request
4. How to Raise a Request
5. Seller Approval & Resolution
6. Refund Timelines
7. Non-Returnable Categories
8. Exceptions & Resolution Support
Contact Us
Email: [email protected]
