Seller Onboarding Flow

Dyotha Essentials is a curated digital marketplace connecting customers with independent sellers of premium hair, skin, and beauty care products. To maintain quality, compliance, and trust, we follow a structured onboarding process for all vendors.

 Step 1: Application Submission

Interested sellers must initiate onboarding by emailing [email protected] with the following documents:

Required Documents

• Valid GST registration certificate
• Product catalog with label samples (MRP, ingredients, batch number, expiry date)
• Bank account details for payouts (cancelled cheque or bank statement)
• Signed acceptance of Dyotha’s Seller Agreement
• Brand authorization letter (if applicable)
• GMP certificate (for manufacturers and brand owners)
• BIS/AYUSH/FSSAI certification (if applicable to product category)

Note: Additional documentation may be requested based on product type and applicable regulations.

 Step 2: Document Verification

Our compliance team will verify:

• Authenticity of GST and banking details
• Labeling and packaging standards
• Regulatory certifications and GMP compliance
• Accuracy of product claims and descriptions
• Brand authorization and ownership (if applicable)

Only verified sellers will proceed to the next stage.

 Step 3: Agreement Finalization

Upon successful verification, sellers must:

• Review and digitally sign Dyotha’s Seller Agreement
• Confirm acceptance of commission structure and payout terms
• Agree to platform policies including Return & Refund, Seller onboarding & marketplace policy, and Grievance Redressal

 Step 4: Product Listing Setup

Sellers will receive access to the Dyotha Seller Portal to upload:

• High-resolution product images
• Accurate product descriptions
• Pricing and inventory details

Listing Standards

• Products must be labeled with MRP, expiry date, batch number, and ingredients
• Minimum 30% shelf-life must remain at time of delivery
• No misleading claims or unauthorized content
• All claims must comply with cosmetic labeling norms and applicable regulations

 Step 5: Final Approval & Go-Live

Once listings are reviewed and approved:

• Seller profile goes live on Dyotha Essentials
• Orders can be received and fulfilled directly by the seller
• Weekly payouts begin as per the agreed commission structure
• Reconciliation reports are shared after each payout cycle

 Monitoring & Compliance

Dyotha Essentials continuously monitors seller activity. Sellers may be suspended or delisted for:

• Regulatory violations or false documentation
• Counterfeit or unauthorized products
• Repeated customer complaints
• Non-responsiveness to buyer or platform queries
• Breach of Dyotha’s policies or Seller Agreement

 Contact Us

For onboarding support or compliance queries, reach us at:
Email: [email protected]