1. Purpose
Dyotha Essentials is committed to maintaining a transparent and responsive system for addressing grievances raised by customers, sellers, and third-party partners.
2. How to File a Grievance
You may submit complaints or feedback through the following channel:
Email: [email protected]
Include:
Your full name
Contact details
Order ID or reference number (if applicable)
Clear description of the issue
Any supporting documents or screenshots
3. Response & Resolution Timelines
4. Common Grievance Types
We welcome your feedback across areas like:
Customer complaints: delayed orders, damaged products, refund delays
Seller concerns: payout issues, platform visibility, listing errors
Regulatory matters: product classification, licensing verification
Technical bugs: checkout glitches, payment errors
5. Escalation Mechanism
If you are not satisfied with the resolution:
You may escalate to Dyotha Essentials’ Nodal Grievance Officer
Email: [email protected]
Include previous correspondence and reason for escalation
Legal escalation will follow Indian Consumer Protection (E-Commerce) Rules, 2020
6. Confidentiality & Recordkeeping
All grievance records are securely maintained for regulatory inspection. Dyotha Essentials will not disclose complainant details except where legally required.
