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Seller Onboarding & Marketplace Policy

1. Role of Dyotha Essentials

Dyotha Essentials serves as a digital marketplace that connects buyers with independent sellers of Ayurvedic and wellness products. We do not manufacture, store, or dispatch products directly — all fulfillment is seller-managed.

2. Onboarding Requirements

To sell on Dyotha Essentials, vendors must complete our onboarding process, which includes:

  • Submission of:

    • Valid GST registration

    • FSSAI license (for ingestible products)

    • AYUSH retail/manufacturing license (for Ayurvedic medicines)

  • Product catalog and label samples

  • Seller bank account details for payouts

  • Agreement to Dyotha’s platform terms and commission structure

3. Seller Agreement & Compliance

All vendors must sign Dyotha’s Seller Agreement, which includes clauses related to:

  • Quality assurance and labeling standards

  • Regulatory compliance for product category (food, cosmetics, medicine)

  • Adherence to Refund & Return Policy

  • Grievance handling timelines

  • Avoidance of false claims or unlicensed formulations

4. Commission Structure & Settlements

  • Dyotha deducts a commission on each successful order

  • Payouts to sellers are made on a weekly basis

  • Commission rate and applicable taxes are specified in the Seller Agreement

  • Sellers receive detailed reconciliation reports after every cycle

5. Product Listing Rules

Sellers are expected to comply with these standards:

  • Products must be clearly labeled with MRP, expiry date, batch number, ingredients

  • Listings must include clear product images and descriptions

  • Shelf-life buffer of minimum 30% remaining at delivery

  • Therapeutic or curative claims must comply with AYUSH/FSSAI labeling norms

6. Monitoring & Delisting

Dyotha Essentials may suspend or remove sellers who:

  • Violate regulatory norms or provide false documentation

  • Sell counterfeit or unauthorized goods

  • Receive repeated customer complaints

  • Fail to respond to platform or buyer queries promptly

Contact

For seller onboarding queries, reach us at:
Email: sellers@dyotha.com

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